Health Center Bistro Supervisor

Job Summary: The Health Center Bistro Supervisor will be responsible for managing all aspects of bistro operations, including service standards, inventory management, and customer satisfaction.
This role requires a hospitality-minded individual with strong leadership skills, a passion for customer service, and the ability to create a warm and inviting atmosphere for residents and guests.
Supervisory Responsibility: This position has no supervisory responsibilities.
Duties/ Responsibilities: Supervise the day-to-day operations of the HC Bistro, including opening and closing procedures, staffing assignments, and service standards.
Train, mentor, and coach bistro staff to deliver exceptional customer service and uphold the highest standards of hospitality.
Create and maintain a positive and inclusive work environment that fosters teamwork, collaboration, and mutual respect among bistro staff.
Oversee food and beverage reparation, ensuring quality, consistency, and adherence to health and safety regulations.
Monitor inventory levels of food, beverages, and supplies, and place orders as needed to maintain adequate stock levels.
Maintain cleanliness and organization in the bistro area, including dining tables, countertops, service stations, and storage areas.
Handle customer inquiries, feedback, and concerns professionally and proactively, striving to exceed expectations and resolve issues promptly.
Collaborate with the dining services management to develop and update menus, specials, and promotions to meet resident preferences and dietary needs.
Assist in planning and coordinating special events, themed nights, and entertainment activities in the bistro to enhance resident engagement and satisfaction.
Ensure compliance with all applicable health, safety, and sanitation regulations, as well as company policies and procedures.
Must subscribe to and uphold Snyder Village's Mission and Values.
Performs other duties as assigned.
Required skills/Abilities: Must be able to read, write, and follow oral and written directions.
Excellent communication skills, both verbal and written Ability to be flexible.
Ability to identify residents’ activity interests.
Excellent customer service and people skills, demonstrating compassion, patience, and understanding with a willingness to do whatever it takes to provide the highest level of service.
Ability to change program or response to resident as indicated.
Ability to work independently.
Ability to deal with interruptions, distractions, and outbursts appropriately.
Willingness to acquire knowledge about Alzheimer’s and other areas of elder care.
Maintain confidentiality of information and conversations Ability to perform all physical aspects of the job.
Able to maintain good working relationships with other personnel.
Must enjoy working with people especially older adults.
Must have patience and a good work ethic.
Must comply with the Dress Code standard.
Maintains confidentiality of all resident information.
Must observe resident’s rights.
Education and Experience: Required cook experience.
High School Diploma or equivalent work experience 2+ years of experience in food service 1+ years in a leadership role Physical Requirements: Sits, stands, bends, lifts, and moves intermittently during working hours.
Is subject to frequent interruptions.
Is involved with personnel, residents, families, and other visitors under all conditions and circumstances.
Is subject to anxious and emotionally upset residents and families.
May work beyond normal working hours, on weekends, temporarily in staff emergencies, and to ensure proper care for all residents.
Ability to lift to 50 lbs.