Front Desk Manager
Duties:
- Oversee the daily operations of the front desk area
- Manage and supervise front desk staff, including hiring, training, and scheduling
- Ensure excellent customer service by providing prompt and courteous assistance to guests
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Maintain accurate records of guest information and reservations
- Coordinate with other hotel departments to ensure smooth operations and guest satisfaction
- Monitor and resolve any issues or discrepancies with room reservations or billing
- Conduct regular audits to ensure compliance with hotel policies and procedures
- Assist in the development and implementation of guest service standards
Skills:
- Strong knowledge of hotel management practices and procedures
- Excellent customer service skills with a friendly and professional demeanor
- Proficient in operating phone systems and other front desk equipment
- Familiarity with hospitality management software (e.
g.
, property management systems)
- Ability to multitask and prioritize tasks in a fast-paced environment
- Exceptional communication skills, both verbal and written
- Fluency in multiple languages is a plus
- Detail-oriented with strong organizational skills
- Ability to handle difficult situations with diplomacy and tact
If you are a dedicated individual with a passion for hospitality management and providing exceptional guest services, we invite you to join our team as a Front Desk Manager.
In this role, you will be responsible for overseeing the daily operations of our front desk area, ensuring that our guests receive the highest level of service.
As a key member of our management team, you will have the opportunity to make a significant impact on our guests' experience.
We offer competitive compensation, including benefits such as health insurance and paid time off.
If you are ready to take on this exciting opportunity, please submit your application today!
Job Type: Full-time
Benefits:
* Employee discount
* Food provided
* Free parking
* Paid time off
* Referral program
Schedule:
* Day shift
* Evening shift
* Morning shift
* Night shift
Work setting:
* In-person
Work Location: In person
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