*About us*
Camp Bow Wow is a family owned, multi-unit franchise located in Peoria & East Peoria, IL.
We are the premier doggy daycare, boarding, and grooming facilities in our area because we prioritze the health and safety of our pets and employees.
We pride ourselves on the relationships we build with our pet parents and their furbabies.
Job Duties:
• Recruit, Hire, Train, Supervise, Schedule, Coach, Counsel, and Discipline Camp Counselors:
o Creates weekly schedules for all employees
o Assume responsibility to cover or find coverage of any uncovered shifts.
Adjust scheduling needs as needed to budget labor percentage (41% or below)
o Monitor attendance and tardiness of Camp Counselors by enforcing attendance policies
o Ensure all Camp Counselors understand and follow policies, procedures, and safety regulations
o Conduct performance reviews of Camp Counselors and provide on-going coaching and feedback
o Rewards and recognizes team members that provide exceptional customer service and exemplary work
o Transcribes hours from scheduling app (Homebase) into payroll app (ADP) on a bi-weekly basis
o Promotes teamwork by being a “hands-on Manager!” Camp Counselors work with you, not for you!
o Build a company culture around “Making Dogs Happy”
• Prioritize Customer Service while Promoting Efficient Operations:
o Provide premier customer service by building relationships with customers and educating them about CBW
o Meets weekly with the franchise owner to discuss details of the operations and to set future goals for improvement and growth
o Implement changes with staff and/or customers as the business needs evolve
o Ensure that all the Camp Counselors provide the care and attention at a level that rivals any service in the industry!
o Uphold our reputation by ensuring that client issues and/or complaints are handled in a timely manner
o Maintains a 91% or higher on all Listen 360 reviews and 4.
8 Google Review rating
o Execute operational and cleanliness standards by utilizing daily quality control systems such as the shift checklists
o Ensures compliance with all franchise, local, or federal regulatory requirements
o Monitors and maintains operating budgets for marketing, payroll, supplies and equipment
o Responsible for checking inventory levels and ordering/acquiring supplies as needed
o Performs other related duties as needed to ensure the success of Camp Bow Wow
Job Type: Full-time
Pay: $77,784.
00 - $80,000.
00 per year
Benefits:
* 401(k) matching
* Employee discount
* Flexible schedule
* Life insurance
* Paid time off
* Referral program
Schedule:
* 8 hour shift
* Weekends as needed
Ability to Relocate:
* East Peoria, IL: Relocate before starting work (Required)
Work Location: In person
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