Operations Specialist

*Operations Specialist Opening - Peoria, IL* *Location:* Peoria, IL Are you ready to be a part of something extraordinary? Feldco, recognized as the #1 Window and Door Company in America by Window and Door Magazine, is seeking an Operations Specialist to join our vibrant team in Peoria, IL.
With over 45 years of experience, Feldco has been delighting customers by simplifying home improvement projects.
Join us and be a part of our success story!Feldco is honored to have been acknowledged as a top workplace in 2023 by the Chicago Tribune once again, making it each of the last 10 years! Check out the article by searching “Feldco Top Workplace 2023” on Google! *Position Overview:* As an Operations Specialist, you will play a crucial role in our success by ensuring seamless operations and outstanding customer experiences.
*Hours:* This is a full-time position, Monday – Friday with the hours of 8am to 5pm; 1 hour lunch *Key Responsibilities:* * Schedule service, measurement, and installation appointments by engaging with clients.
* Resolve customer concerns with a focus on clarifying and addressing issues promptly.
* Manage customer accounts and update the I.
T.
system for accurate record-keeping.
* Collaborate with field staff and various departments to contribute to team results.
* Receive, assemble, file, and organize job packets * Complete necessary paperwork, and handle data entry for permits and purchasing.
* Process payments for services and contracts, ensuring accuracy and efficiency.
* Communicate daily work and customer expectations to Installation Companies.
* Provide assistance to customers over the phone and email, delivering exceptional service.
*Requirements:* * Minimum of one year of customer service experience.
* Strong problem-solving capabilities.
* Excellent communication skills.
* Ability to multitask effectively.
* Team player mindset.
* Successful completion of a background check and drug screen.
*Preferred Skill Set:* * Entrepreneurial Spirit.
* Home improvement/construction industry experience (although not necessary).
*Benefits:* * Medical, Dental, Vision Insurance * 401(k) with Company Matching * Paid Time Off * Wellness Reimbursement *Why Feldco:* * *Top Workplace:* Recognized by the Chicago Tribune for the 10th consecutive year in 2023, Feldco is committed to providing a workplace where you can thrive.
* *Market Leadership:* As the largest replacement window, door, and siding company in the Midwest, we take pride in leading and transforming the market.
* *Growth Opportunities:* Having quadrupled our business in recent years, we continue to expand into new markets, offering exciting opportunities for personal and professional growth.
* *Security:* Operating profitably, we prioritize enhancing employee benefits and well-being for a secure work environment.
* *Professionalism:* With substantial investments in quality improvements, we are setting industry-best operations standards.
* *Teamwork:* Our focus is on assisting each other and working collaboratively to provide exceptional customer care.
If you are ready to contribute to a winning team and take your career to new heights, Feldco invites you to join us on this exciting journey.
Apply now to be a part of a company that values your dedication and offers unparalleled opportunities for growth and advancement.
Job Type: Full-time Pay: $17.
00 - $19.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Work Location: In person