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Customer Service Representative

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Posted : Tuesday, October 24, 2023 09:19 PM

The Customer Service Representative The role of the Customer Service Rep is to provide stellar customer service to Parker Hannifin's premier customers through online requests, working with the sites/plants, and dealing with the day-to-day challenges and setting ourselves up for success.
Other specific tasks can be found below: • Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains files for this paperwork.
• Quickly and accurately responds to customer requests.
• Acts as a liaison and expedites process between customer and production.
• Handles cancellations or changes in sales orders internally or externally, and communicates the changes to the related internal departments or the customer.
• Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a time frame that is attainable while following the guidelines of the on-time delivery program.
• Participates in training sessions, meetings, skill building and professional development classes • Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations.
• Responsible for seeing the direction and oversight of assigned customer accounts carried out.
• Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope.
• Works with Accounting to research credits and debits.
*The above descriptions are not intended to be an all-inclusive list of duties and responsibilities.
It is intended to describe the general nature of the position You should be proficient in: Customer Service Salary info: $17.
11 - $17.
11 / hr

• Phone : NA

• Location : Peoria, IL

• Post ID: 9147910890


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